Your most loyal customers deserve the best service, like Club Comex, which add Cari AI to its WhatsApp platform and achiev better engagement.
It is no secret that theArtificial intelligenceand the conversational engines of chatbots have revolutioniz customer service , however, it can also be the differentiating tool when serving your select group of consumers, as happen at Club Comex .
Cari AI ‘s relationship with Comex , the Mexican paint company, dates back a couple of years, when Comex want to open a channel to serve its most loyal customers, those contractors, painters and carpenters who regularly buy its products.
The WhatsApp channel was open for this purpose due to the convenience of being on a channel accept by the majority of the population and it was a great success because, as Henry Fernández, CEO of Cari AI, said, 15 thousand sessions are attend to each month from the chatbot that he design for Club Comex.
This chatbot also provides information about
Seguro Pintor (a health insurance for members of the guild), information about the nearest stores, tips for daily work) and is the gateway to the Brochazos program, where points are accumulat that can be exchang for prizes.
From the Club Comex WhatsApp channel , affiliat members will be able to request their club card in case they lose their physical crential.
Success story – Comex (Mx) and Cari AI
In addition, Club Comex members canada whatsapp number data can receive assistance to participate in activities, win prizes, preferential prices, discounts and chat with advisors.
The chatbot that Cari AI creat for Club Comex supports voice, WhatsApp voice notes, and text. At this point, the tool analyzes people’s feelings bas on the content they share and their tone of voice.
Through the use of a chatbot with Artificial
intelligenceClub Comex increas how i spent the work week running more than 111 kilometers the number of users enroll in the program by 50% over the course of a year; it also achiev 83% customer cmo email list satisfaction and in 2022 it end with an average of 10 thousand conversations attend each month through the WhatsApp channel.