As part of his tour of Latin America, Alan Masarek, CEO of Avaya, visited Mexico and spoke about his Innovation without Disruption strategy.
Alan Masarek, CEO of Avaya , visited Mexico to meet with employees, clients and distribution channels , in order to reiterate the company’s investment commitment in the country and share the Innovation without Disruption strategy .
The CEO of the firm explained that Avaya is present in 172 countries, of which Mexico represents the fifth most important market for the company in the world.
At the country level Avaya has a market share of 45%
The number is not small, since, as stated by Fernando Ruiz Galindo , general director of Avaya in Mexico , the company is present in 27 of the 41 Command and Control (C4) facilities nationwide, as well as in the contact centers of large BPOs and in clients such as BBVA and Xcaret, among others.
According to Masarek, it was at the request of these clients that Avaya’s strategy was redesigned , whose motto: ” Innovation without Disruption ” promises to satisfy those who need to migrate a part of their operations to the cloud without abandoning their investments in infrastructure and on-premise equipment .
Three points to understand Avaya’s strategy
Masarek explained that first, companies germany whatsapp number data of all types need to refine their Customer Experience practices and channels to differentiate themselves from their competitors.
“Experience is what makes us choose one hotel over another when vacationing, one bank over another, a certain insurance company, that is why all companies need to invest in their Customer Experience systems .”
Alan Masarek CEO of Avaya
The Customer Experience market will be worth $550 million by 2030, a substantial market that investors who bet on Avaya have confidence in.
Customers who have voice organic posts in story contact center systems and perhaps some other channel have to modernize, include social networks as cmo email list means of contact and chatbots based onArtificial intelligenceto provide better service to customers.