Call center software is key to standardizing, automating, and monitoring incoming and outgoing customer phone calls. Typically, call center management systems enable contact centers and organizations to perform the following tasks:
Offer 24-hour support and guidance
record your calls and transactions
Ensure consistency in procedures and policies across departments
Finding cost-effective solutions through real-time analytics
Increase productivity and ensure accountability
To help businesses make their choice, this article provides a detailed analy saudi arabia whatsapp number data sis of the seven top-rated free call center systems on Capterra Mexico, presented in alphabetical order. To compile this list, software solutions with an average overall rating of at least 4.2 out of 5 stars over the past two years have been selected. All of these tools offer completely free versions to use. You can find the full methodology at the end of the article.
1.
3CX
Dashboard with status and call metrics in 3CX [Source: Capterra Mexico ]
3CX is an advanced Voice over Internet Protocol (VoIP) system and virtual PBX (PBX) solution . This call center management system enables organizations to conduct business conference c focus on what is essential at all times alls, chats, and video conferences. In addition, 3CX offers business users the following benefits:
“3CX Meet”, a solution to create, host and join meetings for free.
Integration with live chat, SMS text messaging an rich data d WhatsApp messaging.
Applications compatible with Android, iOS, Windows and web platforms.
Call recording, voice recognition, routing, monitoring, queue management and logs.
3CX
The platform offers a free version limited to three desk phones, which includes a ring group, greeting message, routing, video conferencing, team messaging, live chat and talk links. To access additional features such as call queues, SMS/MMS text messaging and an unlimited number of desk phones, organizations can opt for the paid plan aimed at SMEs. On the other hand, advanced features such as call recording, local deployment and desktop sharing are available exclusively to “3CX PRO” subscribers. “Enterprise” users are offered exclusive options such as skills-based routing and logo customization on IP phones.