It offers free and premium options for Shopify chat plugins. Formilla LiveChat allows you to chat with your visitors in real time and answer their queries in real time.
If you want to connect with your customers while they are browsing your website, LiveChat by Formilla is the best live chat app to go.
Pricing: Formilla LiveChat is sms promotional campaign free to try for 15 days and costs $17.49 per month.
Function
- Determine the number of website visitors and start a conversation with them
- It has an assistant robot that automatically answers questions
- Customize text for live chat buttons, offline email forms, and chat forms
- Ensure proactive chat automatically triggers live chat with visitors
advantage
- Easy to use
- Connect with customers quickly
shortcoming
- Many features are only available in the premium option
- No rules and automation
Live Chat
This business messenger allows teams to talk to customers across all spaces including chat, email, phone, and social media. The platform has a CRM that lets you follow up and convert leads into sales . However, it does not have automation features.
Pricing: JivoChat has a monthly subscription fee of $8 per agent. It also offers a 14-day free trial.
Function
- Follow up with visitors and chat with them in real time
- View the message your visitor enters before clicking Send
- Transfer and allow agents to join live chats with customers
- Supports preset responses
advantage
- Permanent support for free version
- Reasonable price
shortcoming
- No rules and automation
Task.To LiveChat
Task.To LiveChat is an agent-centric routing chat app for e-commerce stores. It is completely free and offers various unique features such as unlimited chat volume, agents, and unlimited number of sites to which you can add widgets.
Pricing : Completely free
Function
- Fire transfer
- JavaScript API
- Desktop Notifications
- Agent messaging, screen sharing
- Video and Voice
- Infinite History
advantage
- Free Online Chat
- Simple setup
- Available for macOS, web browsers, Android, and iOS
shortcoming
- Many features making it not user friendly
- You must pay to remove the “Powered by Tawk.To Branding” watermark.
- Customer support isn’t always supportive
Pure Chat
This is another live aleart news chat for e-commerce stores. It focuses only on live chat, so if you want additional services like CRM across channels, this might not be a suitable choice. PureChat supports two plans, Growth and Pro.
The Pro plan gives you 1,000 SMS notifications, 10 proxies, and unlimited websites, as well as the option to remove the Pure Chat branding.
Pricing : PureChat’s monthly subscription is $49, and it offers a 30-day free trial.
Function
- Advanced widget customization
- Unlimited Chat
- Security roles
- Canned Responses
- Instant messaging notifications
- File Transfer
advantage
- Growth and Pro plans have all the same features
- Extensive integration
- You can customize the chat widget according to your preferences.
shortcoming
- There may be technical issues while installing the app.
Tidio Live Chat
Tidio Live Chat is suitable for e-commerce stores and will fuse automation, live chat, and bots to give you a comprehensive live chat application experience. It is perfect for people looking for a lot of automation for customer support and marketing.
Pricing: Tidio live chat has a monthly subscription of $39 and has a free plan.
Function
- 24/7 customer support via chatbot
- Have an abandoned cart robot to reduce shopping cart abandonment rate
- You can design the live chat widget the way you want
- Customize live chat to fit your brand
- You can monitor the results and automate the chat using AI.
advantage
- Clean user interface
- Multiple robots and automation templates
- Support multiple languages
- Widget Customization Options
shortcoming
- The pricing is a bit on the high end for Shopify merchants.
SmartsUpp
SmartsUpp is an excellent website chat plugin that provides omnichannel support to increase conversions and drive sales. It has cool, unique features like built-in video recording.
Pricing :
- Free Plan – Three Agents
- Standard Plan – $15 per month for three proxies
- Professional Plan – $29 per month
Function
- You can personalize and send automated messages to your visitors
- Excellent integration
- Built-in video recording to track visitor actions on your website
- Chatbots to attract customers
advantage
- Affordable plans
- User-friendly interface
shortcoming
- No rules and automation
Clear Live Chat
Free live chat is a one-stop solution for all your customer support needs. It has a chat button and a share box below that allows you to access all your messages from all platforms.
Clear live chat is suitable for your business. You can retarget your leads and convert them into customers.
Pricing : Crisp Live Chat has different plans, and you can enjoy today:
- Free Plan – Includes two seats
- Professional Plan – $25 per month for one website; it includes four seats
- Unlimited Plan – $95 per month for one website with unlimited seats
Function
- Provide users with excellent experience of GIF, audio and video
- Has a live chat tool for customer engagement
- Incoming messages can be routed to the appropriate personnel to secure the transaction.
- Have a chatbot automatically respond to customer questions
- Integrate with third-party apps like Poptin to create clear popups
advantage
- It can be integrated with your CRM for the best automation experience.
shortcoming
- Many nice features are only available on the Unlimited plan.
3CX Live Chat
This is another WhatsApp plugin that you can use for your website. It’s completely free, how cool is that? 3CX Live Chat has a lot of chat button features that you will definitely love.
You can customize your platform to fit and match your website branding.
Pricing : Completely Free
Function
- Customizable tools help you deliver personalized messages to your visitors
- There is a chat button option
- Chatbot that automatically responds to visitor questions
- Allow your agents to share files with clients
advantage
- Completely free
- Customizable features let you personalize your message
- Automated chatbots provide exceptional customer service experience
shortcoming
- Many features make its interface difficult to explore